Onfon Mobile has issued an official clarification following concerns raised by some customers regarding temporary service interruptions on Lipa Mos Mos devices experienced on December 13, 2025.
Source: UGC
“We took immediate measures to correct the mishap,” said Andrew Mbuya, Managing Director of Onfon Mobile.
“We experienced slow transaction processing on some customer payments, which we promptly isolated and resolved. In addition, we have upgraded our platforms to handle four times the previous transaction capacity to prevent recurrence.”
Established in 2022, Onfon Mobile was founded with a mission to transform digital life of our customers across Africa by providing affordable and inclusive smartphone financing solutions.
Source: UGC
Since inception, the company has expanded operations to over 12 African countries, serving more than 1.5 million customers across the continent.
The company applies scientific credit-scoring methodologies for risk assessment, enabling it to offer some of the lowest pricing in the sector, while providing customers access to a broad range of leading smartphone brands, ensuring quality technology for every budget.
Source: UGC
Onfon Mobile is also proudly Sharia-compliant, having successfully launched its ethical financing solutions in Nairobi, Garissa, and Mombasa, addressing a critical access gap within the Muslim community.
Through its Pay-As-You-Go hybrid model, customers enjoy flexibility by resuming device access even after skipping payments for a few days. Users simply pay for the day they need, without being locked out due to arrears from previous days.
Source: UGC
To mitigate the inconvenience caused by the payment processing delays, all affected customers were granted 48 hours of free access to their devices from December 13 to 15, 2025. All payments made during this period were accurately reconciled and reflected in customer accounts upon expiry of the grace period on 16 December 2025.
“We want to assure and guarantee our dealers and service partners of stability, reliability, and continuity in our operations,” Mr. Mbuya added.
Source: TUKO.co.ke
